What you'll do:

Client Leadership & Strategy

• Act as the primary day-to-day point of contact for a set of client accounts.

• Lead client meetings, communicate performance, and translate strategy into actionable plans.

• Build and optimize cross-channel lifecycle flows (email, SMS, and more) that improve LTV, repeat purchase rate, and payback velocity.

• Analyze performance data and make strategic recommendations with support from senior team members.

Internal Team Management

• Manage a small internal pod (designer, copywriter, analyst) to deliver client work on time and to a high standard

• Coordinate deliverables, manage timelines, and ensure alignment across client and internal teams

• Provide feedback and structure that helps your team do their best work

Strategic Development & Growth

• Contribute to playbooks, processes, and testing frameworks that help us scale our impact

• Collaborate with the Head of Strategy and Head of Operations to improve internal systems

• ​​Help push forward the future of lifecycle marketing by testing new tactics and sharing insights

Requirements

• 3+ years of experience in lifecycle marketing or growth marketing

• 3+ years of experience in client-facing roles

• 3+ years of experience with digital products or e-commerce brands

• 3+ years leading email and SMS programs

• 3+ years of experience with emails and SMS automation tools like Klaviyo, Braze, Iterable, customer.io, and/or Postscript is ideal. Experience with multiple platforms listed + others outside the list is a plus

• 2+ years of experience with email deliverability best practices, Google Postmaster, and Microsoft SNDS.

• Experience working with cross-functional teams and juggling multiple projects

• A strong communicator who’s comfortable leading client conversations and internal standups

• A sharp thinker who can connect the dots between data, strategy, and execution

• A self-starter who thrives in fast-paced environments and isn’t afraid to take ownership

• Experience leading email platform migrations.

• Experience working with AI-powered tools on content creation, data analysis, or data integration. Experience with Triple Whale, Tydo, or Black Crown is a plus.

 Perks - What’s in it for you?

• Competitive compensation in US dollars

• Remote, Full-Time Position (9 AM - 5 PM EST required).

• US Bank Holidays Off + 2 Weeks Paid Vacation.