We’re looking for an Automations & Deliverability Specialist to serve as the operational backbone of our lifecycle pods—ensuring flawless execution, system reliability, and reporting accuracy across multiple client accounts. You’ll work directly alongside a lifecycle strategist in a fast-paced, sprint-based environment—building, QA’ing, and optimizing automations across email, SMS, and push channels. You’ll also take ownership of performance reporting, proactively diagnosing issues, and ensuring deliverability best practices are followed before problems arise. This role is for someone who thrives on precision, consistency, and problem-solving—someone who takes pride in catching what others miss and ensuring every automation, segment, and report works exactly as intended.

As a Senior Strategist, you’ll own relationships and strategy for a set of client accounts while working closely with a senior strategic lead who will provide oversight and mentorship. You’ll also manage a small cross-functional internal team (pod) responsible for execution across those accounts. This is a hybrid role—part client-facing, part internal team leadership, and part hands-on implementation, but overall 100% strategic. You’ll get to learn from seasoned experts while owning real business outcomes and helping to drive meaningful growth through retention, cross-channel automation, and performance optimization.

You design the creative that makes lifecycle programs convert. You'll own email, SMS, and campaign design across a portfolio of brands, nailing each brand's visual identity and adapting seamlessly from one to the next, all while designing for performance, not just polish. Working hand in hand with copywriters and strategists, you turn strategic briefs into on-brand, high-converting creative that reads unmistakably like the brand and never like a template. This role is for a designer who sweats the details, thinks about why a layout works and not only how it looks, and wants a real hand in the creative engine behind every brand we touch. Figma fluency and an eye for pixel-level craft are a must; email/Klaviyo design experience is a big plus.