Location: Remote (must be available to work on Eastern Time)
Language: Full professional fluency in English (spoken and written)
About Winback
At Winback, we help leading brands turn customer lifetime value into their #1 growth lever.
Our team embeds directly with high-performing consumer brands like Coinbase, Hopper, Crocs, and Oats Overnight, taking ownership of lifecycle strategy, automation, and experimentation to drive measurable, compounding growth.
We’re building the most advanced retention systems in the industry—pairing AI-native personalization, identity resolution, and human-led strategy to deliver real, incremental lift across channels.
About the Role
We're looking for an Email & Brand Designer to join our creative team and own the design experience for a dedicated set of clients.
In this role, you'll be responsible for the full design lifecycle—emails, wireframes, audit decks, competitor references, and any visual assets your clients need. You'll work closely with strategists and account leads to translate retention strategy into compelling, conversion-focused creative.
We're an AI-native company, which means you'll be expected to use AI tools daily to move faster and produce better work. If you're already integrating AI into your design workflow, you'll thrive here.
What You'll Do
Design Ownership
Own the end-to-end design output for a dedicated portfolio of clients.
Design emails, wireframes, audit decks, competitor references, and any visual assets clients need.
Maintain and evolve client brand systems within Figma, ensuring consistency across all deliverables.
Manage design workload across multiple brands without compromising quality or deadlines.
Strategy and Collaboration
Partner with strategists to translate lifecycle strategy into effective visual design.
Present design work to clients, articulating the strategic rationale behind creative decisions.
Incorporate client feedback and iterate quickly while maintaining design quality.
Apply email best practices to ensure designs render correctly and drive performance.
Continuous Improvement
Use AI tools (Claude, ChatGPT, image generation) to accelerate workflows and elevate output quality.
Stay current on email design trends, ESP constraints, and rendering best practices.
Contribute to the evolution of internal design systems and templates.
Who You Are
4+ years of experience in email design, graphic design, or a related discipline. Solid understanding of email best practices and the strategy behind design decisions.
Agency experience, particularly within an email or lifecycle marketing agency.
Fluency in Figma, including components, variants, and shared libraries.
AI-forward. You actively use AI tools in your workflow (Claude, ChatGPT, image generation, or similar) to move faster and produce better work.
Multi-brand capable. You can manage design for multiple brands simultaneously without quality slipping.
Detail-oriented and proactive. Strong design instincts and a sharp eye for detail. You manage your workload, flag blockers early, and consistently deliver on time.
Strong portfolio showcasing design work that is visually strong, on-brand, and results-oriented.
Why Join Winback?
Meaningful Impact. Your design work will directly shape how leading brands communicate with millions of customers—driving engagement, retention, and measurable revenue growth.
Real Ownership, Not Busywork. You'll own the full design experience for your clients. When their emails look stunning and convert, that's because of you.
Learn AI-Native Design. We're building an AI-native company from the ground up. You'll learn how modern design is done—and be expected to push the boundaries of what's possible.
Grow With Us. We're scaling from 10 people to 60+. Get in early, prove yourself, and grow as we grow.
Apply Here