What you'll do:

Client Leadership & Strategy

• Act as the primary day-to-day point of contact for a set of client accounts.

• Advise clients on how to improve their email and SMS programs to generate a lift in conversion rates. 

• Lead client meetings, communicate performance, and translate strategy into actionable plans.

• Build and optimize cross-channel lifecycle flows (email, SMS, and more) that improve LTV, repeat purchase rate, and payback velocity.

• Analyze performance data and make strategic recommendations with support from senior team members.

Internal Team Management

• Manage a small internal pod (automation specialist, copywriter and designer, and analyst) to deliver client work on time and to a high standard

• Coordinate deliverables, manage timelines, and ensure alignment across client and internal teams

• Provide feedback and structure that helps your team do their best work

• QA work made by your pod before launching or sharing with the client. Overseeing the entire configuration process, from templates to final implementation.

• Hands-on automations work if your pod requires extra help. Build, edit, and optimize email and SMS automation flows. 

Strategic Development & Growth

• Contribute to playbooks, processes, and testing frameworks that help us scale our impact.

• Collaborate with the Head of Strategy and Head of Operations to improve internal systems.

• Help push forward the future of lifecycle marketing by testing new tactics and sharing insights.

What We’re Looking For:

• 3+ years of experience in lifecycle marketing or growth marketing

• 3+ years of experience in client-facing roles

• 3+ years of experience with digital products or e-commerce brands

• 3+ years leading email and SMS programs

• 3+ years of experience with emails and SMS automation tools like Klaviyo, Braze, Iterable, customer.io, and/or Postscript is ideal. Experience with multiple platforms listed + others outside the list is a plus

• 2+ years of experience with email deliverability best practices, Google Postmaster, and Microsoft SNDS.

• Experience working with cross-functional teams and juggling multiple projects

• A strong communicator who’s comfortable leading client conversations and internal standups

• A sharp thinker who can connect the dots between data, strategy, and execution

• A self-starter who thrives in fast-paced environments and isn’t afraid to take ownership

• Experience leading email platform migrations. 

• Experience working with AI-powered tools on content creation, data analysis, or data integration. Experience with Triple Whale, Tydo, or Black Crown is a plus. 

Why Join Us? 

• Fast Growth, Faster Career: Be part of a growing company with clear paths to advancement. 

• Exciting Clients: Work with high-growth ecommerce brands, solving meaningful challenges in lifecycle marketing. 

• Autonomy & Flexibility: Innovate and execute in a supportive, flexible environment.

• Competitive Compensation: Base salary plus performance bonuses tied to your success.